Client Overview
- Our client specializes in managing associations by providing “behind the scenes” management and administration solutions.
- The company has been in business for over 25 years.
- They provide dedicated account management for each client for all services and issues, and help the client’s organization achieve its organizational, financial, membership, educational, and operational goals.
The Challenge
- Growth was stalled because their current structure couldn’t scale to allow them the ability to bring on new associations.
- Association effectiveness (new membership programs, event profitability and member renewals) were impossible to measure, drive and report to the Board of Directors because they were unable to access or obtain the data.
- Their operations were manual and very time consuming which required more employees to manage the small number of existing associations.
The Solution
After understanding our client’s business resources, processes, and goals, Amazech’ s Chief Technology Officer provided a technology vision which was in sync with our client’s business objectives. Key functionalities were identified, prioritized, and planned.
The entire software development’s operational activities were handled by a senior project manager with his team of developers and the quality team from Amazech’s offshore operations in India. Data migration from the legacy system to the newer database was the key issue.
The Results
- Time to on board and service each association was significantly decreased
- 75% growth within the first year
- All the information, analytics and metrics needed to manage each association and support their board of directors are now at their fingertips.
Customers Say
The Amazech team helped us redevelop, redesign, and overhaul WEB Network’s complete online presence. They assisted us with best practices for online transactions, capturing relevant customer data, data security, and data protection. The Amazech team was great to work with, very responsive, and focused on delivering the results we needed.
