From Data Chaos to Clarity: A Telecom Leader’s Integrated BI Success
A global telecommunications infrastructure company, responsible for building and leasing cell towers to major carriers like AT&T, Verizon, and T-Mobile, faced a serious challenge: their leadership lacked a unified view of key business metrics. With critical data fragmented across teams, systems, and vendors, the organization struggled to track financial performance, project milestones, and quality indicators in a centralized, timely manner.
Enabled Near Real-Time Reporting
Reduced Data Discrepancies
Improved Operational Decisions
The Challenge
The company needed more than just visibility — they needed a real-time decision-support system that would replace manual reporting delays, streamline cross-functional coordination, and ensure operational transparency across the enterprise.
The Solution
The client partnered with Amazech, leveraging their experience in data integration, analytics, and BI transformation. Amazech deployed a structured, phased program to deliver the following:
- Workshops with executives to understand reporting expectations and business goals.
- Technology and data architecture designed to consolidate data across internal systems and vendors.
- Development of a centralized data repository, built to serve dashboards and analytics in near real-time.
- Tool selection and implementation: After evaluation, Tableau was introduced as the organization’s primary BI tool for visualization and reporting.
- Environment setup: Amazech collaborated with the internal IT team to configure development, QA, and production environments — including servers, databases, Tableau Server, and Business Objects.
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Data integration pipelines were established to automate feeds from multiple systems, enabling consistent, real-time reporting.
- Agile execution model using an onsite-offshore delivery team consisting of:
- Project Manager & Scrum Master
- Data Architects & Integration Engineers
- Tableau Analysts & QA Engineers
- Business Analysts
- Agile execution model using an onsite-offshore delivery team consisting of:
Challenges Resolved
- Tight timelines: Teams from three companies were aligned using joint planning sessions and agile delivery cycles.
- Slow data approvals: Amazech built dashboards with sample data to maintain development pace, while senior leadership intervened to fast-track approval workflows.
The Results
By partnering with Amazech Solutions, our client has achieved remarkable advancements including
The transformation delivered immediate, measurable impact:
| Metric / Outcome | Before | After |
|---|---|---|
| Reporting Lag | Weeks | Near real-time |
| BI Tool Usage | None | Tableau introduced |
| Data Consistency | Manual, error-prone | Automated, reliable |
| Executive Visibility | Low | Centralized dashboards |
Real-time reporting enabled for leadership
Single source of truth across projects, financials, and quality data
Automated data feeds integrated multiple systems
Reduced manual effort and eliminated reporting delays
Improved collaboration across 3 vendor ecosystems
First-time Tableau adoption boosted data maturity
Amazech helped us implement a centralized data and reporting solution that transformed how we monitor projects and financials. Their team was responsive, collaborative, and instrumental in delivering results that met our leadership’s expectations.
Marc Chappell
Executive Director, WEB Network
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